Frequently Asked Questions

logging24 is a modern log management platform that lets you collect, store, query and analyse logs at any scale. Unlike traditional solutions that require pre-indexing, logging24 uses massively parallelized regex search, giving you full flexibility without sacrificing speed.

logging24 is designed for companies with DevOps teams, SREs, developers, and IT departments who need reliable log management without the operational overhead. Whether you're running a single server or managing terabytes of logs across distributed systems, logging24 scales with you.

Traditional log management requires you to define schemas, create indexes, and plan your queries in advance. logging24 takes a different approach: we store your logs as-is and use parallelized regex search at query time. This means:

• No preprocessing or filtering required
• Query any field without pre-planning
• Handle log format changes seamlessly
• Extract metrics from any numeric field on-the-fly

All data is hosted on redundantly on dedicated servers in the European Union — specifically in Germany and Finland. This ensures GDPR compliance and low latency for European customers.

Getting started is simple:

1. sign up for a free evaluation account
2. follow our setup guide
3. start querying your logs

You need to install our log forwarder on the machines generating logs. We offer multiple options:

• native Linux binary — recommended for production, high performance
• multi-arch Python tool — convenient CLI, multi-architecture support
• Fluentd plugin — if you're already using Fluentd
• use existing tools — just point your existing Promtail or rsyslogd at our ingest nodes

No! logging24 works with your existing log output. There's no need to add SDKs, change log formats, or instrument your code. Simply forward your existing logs to logging24 and start querying.

Most users complete initial setup in under 10 minutes. Creating an account takes moments, installing the forwarder is a single command, and logs typically appear in the web interface within seconds of being forwarded.

logging24 is schema free. We support any text-based log format be it structured (JSON) or unstructured (plain text).
Since we don't require pre-indexing or schema definition, you can mix formats freely even within the same log stream.

logging24 uses high performance regular expression search across your stored logs. When you run a query, we pre-filter by time range and log stream, then scan the relevant log segments in parallel. Results are cached transparently for faster repeat queries.

We support a comprehensive set of regex constructs including character classes, quantifiers, groups, alternation, anchors, and special escapes. We also support capture groups for analysing numerical data: (?int) for integers and (?num(N)) for fixed-point numbers.

Yes! Any numeric value in your logs can be extracted and visualized as a metric at query time. Use (?int) or (?num(N)) capture groups in your regex, and logging24 will automatically generate histograms and scatter plots.

You control retention on a per-log-stream basis. The minimum retention period is 30 days, but you can configure longer periods as needed. Pricing scales linearly with retention time.

If you have existing setups for promtail or rsyslogd, you can simply point those at our ingest nodes.

Security is built into every layer:

• All data is encrypted in transit (TLS)
• Write tokens use secure hashing — we never store the actual token
• Role-based access controls (Writer, Reader, Admin)
• Prefix-based permissions for fine-grained access
• EU-based infrastructure for GDPR compliance
• We host only at ISO 27001 certified datacenters

Our pricing has two components:

• Storage (€0.25 per GB per 30 days of retention) and
• Queries (€50 per petabyte scanned)

Yes! The evaluation period is completely free with no credit card required. You get full access to all features so you can properly evaluate logging24 for your needs.

Use our cost calculator on the pricing page. Enter your daily log volume, retention period, and expected query patterns to get an accurate monthly cost estimate.

You only pay for what you use — there are no overage penalties or surprise charges. Your bill scales linearly with your actual usage.

Yes, you're never locked in. You can adjust retention periods, modify log streams, or cancel your account at any time. Your data belongs to you.

logging24 is designed to scale from gigabytes to petabytes. Our architecture distributes storage and query processing across multiple nodes, allowing us to handle massive log volumes without performance degradation.

Query speed depends on the time range and amount of data scanned. Shorter time ranges complete faster. For queries over large amounts of data, scan rates typically range in the hundreds of GB/s. Most queries on recent data return results in milliseconds. You can expect very large uncached queries across multiple terabytes of logs to complete in a few seconds.

No. Our forwarder is designed to be lightweight and non-intrusive. It uses minimal CPU and memory, and includes resource limits to prevent impact on your production systems. You can configure CPU quotas and memory limits in the systemd service file.

The forwarder includes buffering and retry logic. If the network connection is lost, logs are buffered locally and forwarded once connectivity is restored. For critical systems, we recommend configuring appropriate buffer sizes.

We support organizations of every size—from early-stage startups to global enterprises. All customers receive full access to our comprehensive documentation and benefit from our expertise. For direct assistance, our expert team is available via email and phone during business hours. Enterprise clients benefit from priority response times and dedicated account management. Contact us to build a support plan that matches your scale.

Start with our Getting Started guide and documentation . If you need personalized help, contact us via email or phone — we're happy to assist.

Yes, we offer professional services for complex deployments, including architecture review, performance optimization, and custom integrations. Contact us to discuss your needs.